Warranty Policy

CUSTOMER SATISFACTION

The White Dot designed into every Sheaffer pen is an enduring symbol of our Lifetime Mechanical Warranty, and an assurance of Sheaffer’s quality, prestige and performance. Because our customers’ satisfaction is our top priority, all Sheaffer Writing Instruments are backed by our White Dot Lifetime Mechanical Warranty. All Sheaffer branded leather accessories and journals are backed by a Two-Year Warranty.

Product Registration

Sheaffer Writing Instruments Full Perpetual Mechanical Warranty

All Sheaffer writing instruments are unquestionably guaranteed against mechanical failure, regardless of age. Mechanical failure is defined as a defective product or a product unable to function as a result of construction or workmanship when used in accordance with the Care & Use Instructions enclosed with your product or viewable via our Product Support page. Sheaffer shall have the right to determine if the item is defective and, at its option, replace it with a similar or equivalent item. For a replacement, the defective product must be returned to Sheaffer at customer’s expense (shipping and insurance fees), plus there is an additional handling fee for processing. Customers are advised to obtain insurance against loss or damage when shipping products to Sheaffer. Without proof of shipment, Sheaffer cannot replace product it does not receive. Please submit your warranty claim online PRIOR to sending us the product.

Exclusions from warranty include: Normal wear and tear, stains, discolourations or scratches. Damage caused by any accident, fire, theft, flood, or other causes beyond our control. Damage caused by ink leaks to textiles, apparel or other personal property due to improper use. Damage caused by misuse, abuse and/or negligence. Damage resulting from repairs or manipulations carried out by unauthorized or non-qualified repair/service personnel. Ink refills exhausted in the course of normal use, damaged fountain pen nibs, emblems and other customised decorations. Damage caused by the use of refills or ink cartridges other than those produced by Sheaffer.

Submit Warranty Claim

Sheaffer retains the right to modify the terms of our warranties.

This warranty gives you specific legal rights, and you may have other rights which vary from country to country, state to state or jurisdiction to jurisdiction.

Warning: Pen caps can obstruct breathing. Keep out of mouth. This product is not intended for children.

Two-Year Leather Warranty

All Sheaffer branded leather accessories and journals are unquestionably guaranteed against mechanical failure and defects in workmanship for two years from the date of purchase. Any Sheaffer accessory deemed mechanically defective under this warranty will be replaced when sent to Sheaffer by the customer. Any such product that is no longer in production will be replaced with a comparable Sheaffer product. Postage and insurance are the responsibility of the customer, and a processing fee applies. Customers are advised to obtain insurance against loss or damage when shipping products to us. Without proof of shipment, Sheaffer cannot replace product it does not receive.

Exclusions from warranty include: Parts damaged from impact, unreasonable use or obvious abuse. Discolouration due to aging or other deterioration of the leather wrapping. Materials which become worn in the course of normal use. Logos, personalisation, and other decorations.

Submit Warranty Claim