Contact Us | SH EMEA
QUESTIONS ABOUT YOUR ORDER
If you have questions regarding an order that you have already placed on Sheaffer.com, please call UK Customer Service at +44 (0)1582 422793 from 9:00am–5:00pm Monday - Thursday and 09:00am - 3:45pm Friday.
Alternatively if you are an international customer please email crossuk@cross.com and will check the status of your order.
CONTACT INFORMATION
We would love to hear from you. Please feel free to get in touch with us by using the address, phone numbers, and email contacts we've provided below.
A.T. Cross Company
Sheaffer Pen and Art Supply Co.
299 Promenade St.
Providence, Rhode Island 02908 U.S.A.
Phone - (800) 346-3736
Consumer Relations
(USA inquires only) see below for contacts outside of the USA
Phone - (800) 282-7677
Fax - (800) 722-1729
Customer Service for Retail Accounts
(Order Information)
Phone - (800) 722-1719
Fax - (800) 722-1729
Special Markets
(Customer Service for A.S.C / A.S.I. Accounts)
Phone - (800) 722-1721
Note: Current employment opportunites at A. T. Cross are posted in the Careers section of this site.
International Requests
Asia
Taiwan - vhuang@cross.com
Hong Kong - mcheung@cross.com
China - gzhu@cross.com
All other Asian inquires - crossasia@cross.com
EMEA - (Europe - Middle East and Africa)
UK - crossuk@cross.com
France - crossfrance@cross.com
Germany - crossgermany@cross.com
Spain - crossspain@cross.com
Italy - crossitaly@cross.com
Portugal - crossportugal@cross.com
Holland / Belgium / Luxembourg - info@brepols.com
Ireland - crossireland@cross.com
Europe Distributors - crosseuropedistributors@cross.com
Middle East - crossmiddleeast@cross.com
Africa - crossafrica@cross.com
Australia
David Maude - david.maude@bpm.com.au
Latin America
Brazil - Daniela Daher - Daniela.Daher@victorinox.com
Argentina - Ernesto Botta - ehb@bellsouth.net
Central America & Colombia - Ornella Tuñon - o.tunon@motta-int.com
Panama - Vanessa Zgheibra - vanessaz@agmotta.com
Mexico - Roberto Montes - rmontes@cross.com
Ecuador - Jaime Diaz Granados - jdiaz-granados@eljuri.com
Peru - Ana Paula Paredes Salcedo - aparedes@perfumeriasunidas.com.pe
Uruguay - Claudia Lanza - aced@adinet.com.uy
Chile - Christian Paulsen - cpaulsen@lapizlopez.com
Paraguay - Luis Lovato - llovato@monalisa.com.py
Bolivia - Cristian Sepulveda - csepulveda@victorinox.cl
Canada
Culmer Pen – Tierney Culmer – Tierney@culmerpen.com