Warranty Policy

CUSTOMER SATISFACTION

We take personal pride in our products and your satisfaction is our primary concern. Should there ever be a problem, please call a Customer Service Specialist at 1-800-346-3736.

SHEAFFER Full Perpetual Warranty

All SHEAFFER writing instruments and desk set penholder mechanisms are unquestionably guaranteed against mechanical failure, regardless of age. Any SHEAFFER product or part requiring service under this warranty will be repaired or replaced at no charge when received at our factory from the consumer (postage and insurance are the responsibility of the consumer, and processing fees may apply). Any such product that is no longer in production and cannot be repaired will be replaced with a comparable SHEAFFER product. Leads, erasers, ink refills and stylus tips exhausted in the course of normal use, and emblems and other customized decoration, are excluded from this warranty; also excluded are fountain pen nibs and other parts damaged from impact, unreasonable use or obvious abuse, as well as wear, aging discoloration or other deterioration of the leather wrapping. The SHEAFFER guarantee extends our assurance of a lifetime of writing pleasure to every owner of a SHEAFFER writing instrument. This warranty gives you specific legal rights, and you may have other rights which vary from state to state or jurisdiction to jurisdiction. Customers are advised to obtain insurance against loss or damage when shipping products to Sheaffer.  Without proof of shipment, Sheaffer cannot replace product it does not receive.

Warning

Pen caps can obstruct breathing. Keep out of mouth. This product is not intended for children.

Applicable to stylus tips

In no event shall SHEAFFER be liable for incidental or consequential damages of any kind or character including, without limitation, physical damage to the surface of hand-held PCs, cell phones, smart phones or other electronic devices. Some states and jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusions may not apply to you.