Customer Service Information

The quality of our merchandise is reflected in the quality of our Customer Service Specialists. You can reach us from 8:30am–5:00pm Monday-Friday Eastern Time. If you would like to speak with a customer service representative, please call 1-800-346-3736. We would love to hear from you. Please feel free to get in touch with us by using the address, phone numbers, and email contacts we've provided below.

Quick Reference

Product Orders & Inquiries:
Phone: 1-800-FINEPEN (1-800-346-3736)

Product Warranty Services
Warranty Information

Questions about warranty service
Phone: 1-800-561-1621

Order Status
Online Order Status (please have your confirmation number available)
To change or cancel a website order:

Corporate Headquarters
A.T. Cross Company
℅ Sheaffer Pen and Art Supply Co.
299 Promenade St.
Providence, Rhode Island 02908 U.S.A.
Phone - (800) 346-3736

Visit the Contact Us page for additional contact information